Shipping policy
Shipping Policy
At Rilexis, we work hard to make sure your order arrives safely and on time. Please review the shipping information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders are not processed or shipped on weekends or U.S. federal holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Shipping Time
For orders shipped within the United States:
Estimated delivery time:7-15 business days
Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather, holidays, or other circumstances beyond our control.
Shipping Cost
We currently offer Free Standard Shipping on eligible orders within the United States.
Any applicable shipping charges will be displayed clearly at checkout before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become available after your order has been shipped.
Delayed or Lost Packages
If your package appears to be delayed, please check the tracking information first.
If your tracking information shows that the package has been delivered but you have not received it, please:
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Check around your delivery address.
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Ask household members or neighbors if they received it.
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Contact the shipping carrier for additional information.
If you still cannot locate your package, please contact us at TamaraRios3028@hotmail.com and we will do our best to assist you.
Please note that once an order has been shipped, delivery delays caused by the carrier are outside our direct control.
Incorrect Shipping Address
Please make sure your shipping information is correct before completing your order.
If you notice an incorrect address, contact us as soon as possible at TamaraRios3028@hotmail.com.
We cannot guarantee that we will be able to change the shipping address after an order has been processed or shipped.
International Shipping
At this time, we primarily ship to customers within the United States.
If international shipping becomes available, applicable shipping fees, delivery times, customs duties, and taxes will be displayed at checkout.
Contact Us
If you have any questions about your order or shipping, please contact us:
Email:TamaraRios3028@hotmail.com
We are happy to help and will respond as soon as possible.
Last Updated: August 2026